肾脏病专科门诊实施早班志愿者服务的做法及效果  

Practice and effects of carrying out voluntary nursing service in morning shift in kidney outpatient clinic

作　　者：孙才萍[1] 孙慧敏[1] 王青尔[1] 周婷婷[1] 王少凡[1] 

机构地区：[1]南京军区南京总医院国家肾脏疾病临床医学研究中心全军肾脏病研究所门诊,南京市210002

出　　处：《护理管理杂志》2016年第1期66-68,共3页Journal of Nursing Administration

摘　　要：目的探讨肾脏病专科门诊开展早班志愿者服务的做法与效果。方法组建早班志愿者护理服务队,讲解就诊流程、举办肾脏病健康知识讲座、介绍肾脏病健康教育科普丛书,采用自制的患者满意度调查表进行问卷调查。结果经过5年的应用实践,护理人员主动服务理念增强,护患关系更加融洽,肾脏病专科门诊部满意度由2010年的95.38%上升至2014年的98.83%,门诊量逐年增加。结论组建早班志愿者护理服务队,可使患者及时了解所需要的服务信息及就诊流程,是提高门诊护理质量的有效措施,实现了志愿者自身价值。Objective To explore the methods and effects of outpatient volunteer services, Methods The volunteer team was set up to explain treatment process, held kidney disease healthy lectures. A self - designed Satisfaction survey questionnaire was adopted to investigate patient satisfaction. Results Nurses＇ awareness of providing active nursing was strengthened, the nurse - patient relationship was more harmonious, and the satisfactory rate of outpatients increased from 95.38% in 2010 to 98.83% in 2014. Conclusion Implementation of consultation serviees in outpatient department is beneficial for patients to get infor-mation about hospital visits, which is an effective way to improve the quality of outpatient care, and realize the volunteers＇ own value.

关 键 词：肾病专科 专科门诊 志愿者 护理服务质量 

分 类 号：R692[医药卫生—泌尿科学]