制造业企业服务创新能力构建机制与演化路径研究  

The building mechanism and evolutionary path of service innovation capability of manufacturers

作　　者：许晖[1] 张海军[1] 

机构地区：[1]南开大学商学院,天津300071

出　　处：《科学学研究》2016年第2期298-311,共14页Studies in Science of Science

基　　金：国家自然科学基金项目(71472097;71072100);教育部新世纪优秀人才支持计划(NCET-12-0281)

摘　　要：基于资源编排视角,通过艾默生与奥的斯的纵向案例研究,探索制造企业如何通过资源动态编排构建服务创新能力及其演化路径。研究结果显示:(1)制造企业资源编排包含三个过程:构建资源组合、资源归拢整合与资源转化利用,在企业不同的发展阶段,资源编排有不同的表现形式;(2)环境动荡性引发企业能力与其所嵌入情境之间的冲突是企业培育服务创新能力的前提,对关键资源的编排是企业构建服务创新能力、提高市场适应性的基础;(3)服务创新能力主要包括服务覆盖能力、服务流程化能力和服务开发能力,资源编排的不同方式导致服务创新能力的跃迁和序列效应。Based on resource orchestration theory,we use multi-case study approach to explore the constructing of manufacturer service innovation capability and the evolution path under different organizational contexts. The results showed that：（ 1） Manufacturers take three actions for resource orchestration includes structuring the portfolio of resources,bundling resources to build capabilities and leveraging capabilities in the marketplace to create value; specially,resource orchestration has different manifestations at different stages of business development;（ 2） Conflicts between the enterprise ability and the context it embed caused by environmental turbulence act as premise for service innovation ability developing,through the presentation of critical resources to build enterprise service innovation,and increase the adaptability of key markets;（ 3） Service innovation capabilities include service covering power,service process-oriented capabilities and service development capability,specially,different orchestration pattern resulting in a sequence effect and dynamic evolution of service innovation capability.

关 键 词：服务创新能力 资源编排 环境动荡性 制造企业服务化 

分 类 号：F406.2[经济管理—产业经济]