基于组织行为视角的病人导向服务研究趋势分析  

Analyzing the patient-centered medical services based on organization behavior research

作　　者：王芳[1] 张柳依 张萍[1] 程瑶[1] 梁渊[1] 

机构地区：[1]华中科技大学同济医学院公共卫生学院,湖北武汉430030

出　　处：《中国卫生事业管理》2016年第2期97-98,147,共3页Chinese Health Service Management

基　　金：国家自然科学基金"基于组织内部参与行为的病人导向服务政策的运行机制"(编号:71273098)

摘　　要："以病人为中心"的导向服务政策,不仅需要卫生行政部门的参与,更需要卫生服务机构/组织内部的参与。由于组织中个体的行为不仅受到其个体层次变量的影响,更会受到其所处组织的多层次变量影响,因此从组织行为的基本变量,即个体层次(需求、态度、价值观等)、群体层次(从众行为、沟通、团队行为等)和组织层次(服务技术流程、分配制度、组织文化与环境等)的角度,分析其对医护人员的病人导向服务的影响,将不仅有利于维护病人及其社会群体的健康权益,而且也将有利于维护卫生服务机构内部成员的职业尊严,促进其更好地为人民健康服务。The patient-centered medical services policy needs not only the participation of health administrative departments,but also the participation of health service institutions or organizations.The behavior of individuals in health service organization will be affected by not only variables at its individual level,but also by the multi-level variables in their organization.Analysis of influence on patient-centered medical services from the basic variables of organizations behavior,including individual level（ requirements,attitudes and values）,group level（ herd behavior,communication and team behavior） and organization level（ service technical process,distribution system and culture and environment）,will not only be conducive to safeguard the social group and patients＇ health rights,but also be conducive to keep the professional dignity of health service institution members and improve better medical services.

关 键 词：医院管理 以病人为中心 病人导向服务 组织行为 

分 类 号：R197.31[医药卫生—卫生事业管理]