JCI标准对产科护理安全及患者满意度的影响  

Effect of JCI Standard on Nursing Safety and Patient Satisfaction in Obstetric Ward

作　　者：徐亚红 倪妙淼 

机构地区：[1]浙江省宁波市鄞州人民医院

出　　处：《医院管理论坛》2016年第2期46-48,共3页Hospital Management Forum

摘　　要：目的探讨JCI标准管理对产科护理安全及患者满意度的影响。方法采用JCI标准分析产科护理中的风险因素,制定护理管理措施,健全管理制度、制定紧急预案、加强培训等,比较JCI标准管理前后产科护理安全及患者满意度的变化。结果 JCI标准管理后,患者用药错误、病情观察不详、产程观察不细、护患纠纷等不安全事件发生率低于管理前,不安全事件呈报率高于管理前,差异有统计学意义(P<0.05)。患者在服务态度、健康教育、病区管理、护理技术等护理满意度方面均高于管理前,差异有统计学意义(P<0.05)。结论 JCI标准管理有利于规避产科病房中的护理风险,减少护理不安全事件,提高患者的护理满意度。Objective To discuss the effect of JCI standard management on nursing safety and patient satisfaction in obstetric ward.Methods Analyzed the risk factors in obstetric nursing, developed nursing management measures, improved management system, set up emergency plan and strengthened training with JCI standard. Compared the changes of nursing safety and patient satisfaction after taking JCI standard management with before.ResultsAfter taking JCI standard management, the incidence of wrong drugs for patients, less detailed disease observation and deliver observation, nurse-patient disputes and other unsafe events were lower than those before. The reporting rate of unsafe events was higher than before with statistically significant difference （P〈0.05）. Patient satisfaction on service attitude, health education, ward management, nursing skills was significantly higher than that before with statistically significant difference （P〈0.05）.Conclusion JCI standard management is conducive to avoiding the nursing risk in obstetric ward, reducing nursing unsafe events and improving patient satisfaction on nursing.

关 键 词：JCI标准 产科病房 安全 患者满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]