患者对公立医院公益性认知及满意度调查  

Investigation of Satisfaction and Public welfare Awareness of the Public Hospital Patients

作　　者：解瑞宁[1] 张妍[1] 李英娥[1] 

机构地区：[1]济宁医学院公共卫生学院,济宁272067

出　　处：《济宁医学院学报》2016年第1期37-40,共4页Journal of Jining Medical University

基　　金：2013年济宁医学院课题(JY2013RW030)

摘　　要：目的通过调查患者对公益性的认知及满意度情况,了解医院在医疗服务方面的不足之处及公益性的现状,为公立医院的发展提供一定的科学依据。方法选取济宁市某公立医院,分层抽取200名住院患者进行公益性的认知及满意度调查,数据采用SPSS17.0统计软件进行分析。结果患者对医院的满意度总体评价为(41.16±6.61)分,患者的总体满意度与家庭月均收入相关(γ=0.169,P<0.05);对公立医院公益性认知情况的平均分为(5.49±2.75)分,不同教育程度和家庭月均收入对患者公益性认知情况的得分差别有统计学意义(P<0.05);79.7%的患者认为医院的公益性实现情况并不强。结论公立医院患者对医院满意度评价较高但对公益性的认知情况得分不高,医院要采取相应措施强化其公益性。Objective To investigate the satisfaction and explore the awareness of public welfare in the public hospital and provide scientific references for the management and making-decision of hospitals. Methods By using a self-designed questionnaire,a public hospital was selected in Jining. 200 hospitalized patients were stratified sampling to investigate the satisfaction and public welfare awareness of the public hospital patients.the SPSS17. 0 statistical software was used for data analysis. Results The total score of the general satisfaction degree of patients was 41. 16 ± 6. 61 and the patients＇ overall satisfaction was related to the average monthly household income（ P〈0. 05）. The average score of awareness of public welfare was 5. 49 ± 2.75. 79. 7% of the patients thought that the public hospital implementation was not strong. Conclusion The score of satisfaction was relatively high,and the hospital should be taken appropriate measures to provide more quality services for patients.

关 键 词：公立医院 患者 满意度 公益性 认知 

分 类 号：R197[医药卫生—卫生事业管理]