移动支付技术在门诊中的应用效果分析  

Analysis of the effects of mobile payment in outpatient service

作　　者：王秋樵[1] 李凤如[2] 史培娜[2] 崔玫[2] 刘建[2] 

机构地区：[1]首都医科大学卫生管理与教育学院,北京100069 [2]首都医科大学附属北京友谊医院

出　　处：《中华医院管理杂志》2016年第4期288-291,共4页Chinese Journal of Hospital Administration

摘　　要：目的了解移动支付技术在医院门诊上线应用及患者体验情况。方法从医院信息系统中随机选取342名已经使用移动技术（APP）就医的患者进行调研，同时选取300名仍以传统门诊流程方式就医的患者作为对照，将两类患者的相关就医体验数据进行统计学分析。结果在3个已正式上线应用的APP功能中，患者候诊排队提醒功能的使用率最高，占83．6％；预约挂号和手机付费功能对患者体验影响最大，满意度在90％以上。此3项功能累计可以为患者节省每次门诊就医时间1小时左右。结论在门诊中应用移动支付技术可大幅缩短患者排队等候时间，方便患者就医。但医院仍应广泛宣传，并尽快与医保信息联通，方便患者使用。Objective To learn the applications and technology as used in the hospital outpatient service. Methods patient experience of mobile payment 342 outpatients using mobile technology （APP） were chosen from the hospital information system for survey, and 300 outpatients registering in the conventional process were chosen as a control. Data of the doctor-seeing experiences of the two groups were analyzed statistically. Results Waiting queue reminder function is found with the highest patient usage among the three officially launched APPs, accounting for 83.6%. The appointment and cellphone payment functions exert the greatest impact on patient experience, boasting a patient satisfaction of 90%. All these functions can save totally one hour for an outpatient. Conclusions The mobile payment technology can significantly reduce outpatient waiting time, and improve outpatient experiences. Such technology therefore needs more promotions and connection with medical insurance system for the sake of outpatients.

关 键 词：移动支付技术 门诊 流程 效果 

分 类 号：R197.32[医药卫生—卫生事业管理]