“品管圈”活动在提升门诊西药房药学服务质量中的应用  

Application of Quality Control Circle Activity in Improving Pharmacy Service Quality of Outpatient Pharmacy

作　　者：吴树君[1] 

机构地区：[1]河南省新乡市第一人民医院药剂科,453000

出　　处：《中国卫生标准管理》2016年第4期121-122,共2页China Health Standard Management

摘　　要：目的分析应用＂品管圈＂活动在提升门诊西药房药学服务质量中的作用效果。方法选取2012年1月~2015年12月在我院收治的60例患者作为本次研究对象,观察应用＂品管圈＂活动前后我院门诊西药房药学服务质量的提升效果。结果在实行＂品管圈＂前,患者差错率为15%,实行＂品管圈＂后,患者差错率为3%,前后的差错率比较（χ2=4.904,P〈0.05）。结论应用＂品管圈＂活动在门诊西药房药学服务质量中,提高了服务质量。Objective To analyze quality control circle activities in the role of improving the quality of outpatient pharmacy pharmaceutical care. Methods Between January 2012 and December 2012, 60 patients as the research object in our hospital. Observation of pharmaceutical care quality in the application of quality control circle in our hospital outpatient pharmacy before and after the activity. Results Before the implementation of quality control circle,patients with error rate was 15%, after the implementation of quality control circle,error rate was 3%, patients with error rate before and after comparison（χ2=4.904,P 0.05）. Conclusion The application of quality control circle activities in outpatient pharmacy,improve the quality of the service,has important application value.

关 键 词：“品管圈”活动 门诊西药房 药学服务质量 作用效果 

分 类 号：R473[医药卫生—护理学]