某军队医院“彩虹桥”导医模式的做法  

Measures and Effects of the Rainbow Medical Guide Mode in a Military Hospital

作　　者：马学华[1] 田京发[1] 杜小丽 安娜[1] 闫乐媛[1] 

机构地区：[1]解放军总医院第一附属医院门诊部,北京100048 [2]解放军第二炮兵清河门诊部,北京100085

出　　处：《解放军医院管理杂志》2016年第3期210-212,共3页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：目的建立一个以咨询、挂号、导医、电梯组成的患者就诊过程无盲区、无缝连接的完整服务链条,简称"彩虹桥"导医服务模式,有效提高患者就诊效率。通过分析门诊患者的就诊满意度,为"彩虹桥"导医模式的效果评估提供依据。方法抽取门诊患者进行问卷调查,并与以往相关研究进行比较。结果门诊患者对于就诊流程的满意度水平较高,不同年龄和文化程度的满意度水平有显著差别。结论 "彩虹桥"导医模式能够有效提高就诊效率和服务水平,从而提高患者的就诊满意度。Objective Establish the rainbow medical guide model to improve the efficiency of the patients during seeking medical attention without blind and seamless connection,which is a complete service chain for patients including consultation / registration / guidance and the elevator. And provide the evidence for the effects of the rainbow medical guide model through analyzing the satisfaction of outpatients. Methods Some outpatients in the hospital were asked to answer the questionnaire and then the results were compared with previous studies. Results The outpatients had higher levels of satisfaction with the procedure. And there was quite difference between different ages and education levels of satisfaction. Conclusion The rainbow medical guide model can improve the satisfaction of patients through improving the medical procedures and service levels effectively.

关 键 词：医疗服务 彩虹桥 导医模式 做法 效果 

分 类 号：R197.32[医药卫生—卫生事业管理]