医院收费窗口管理现状及应对  

Status and Countermeasures on Management of Patient Charging System

作　　者：苑萍[1] 但秀娟[1] 王琳娜[1] 王晓京[1] 蔡欣芸[1] 

机构地区：[1]解放军总医院第一附属医院卫生经济管理科,北京100048

出　　处：《解放军医院管理杂志》2016年第3期271-272,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：通过对北京地区某三甲医院收费窗口管理现状进行深入分析,并就优化收费流程、提升信息化手段、加强人员培训、建立科学的考评制度和监督机制等方面提出应对措施。Based on the in-depth analysis for the current patient charging management of a triple-A hospital in Beijing area,this paper explored how to optimize the charging process,expand the means of information,strengthen personnel training,create scientific evaluation system for charging staff,effectively respond to the complaints of patient in order to raise the level of patient charging service for hospital.

关 键 词：收费窗口 管理现状 对策措施 

分 类 号：R197.32[医药卫生—卫生事业管理]