基于平均等待时间的门诊资源配置方法研究  

Outpatient Service Resource Configuration Based on Average Waiting Time

作　　者：吴东东[1] 黄昊[1] 欧东[1] 赵平[1] 

机构地区：[1]第三军医大学第三附属医院

出　　处：《中国数字医学》2016年第5期34-36,共3页China Digital Medicine

摘　　要：目的:合理配置医院诊室资源。方法:利用医院HIS中的数据,计算患者平均等待时间,统计分析出合理区间,定义任务资源因子,与科室门诊实际等待时间、任务资源占用情况进行对比分析。结果:目前医院存在3个普通门诊和19个专家门诊配置不合理,等待时间超出合理范围,门诊配置不合理的科室任务资源因子都出现明显异常。结论:通过建立医院门诊接诊任务与诊室资源的关联,对门诊诊室进行调整,可以优化医院资源,缓解门诊拥挤状况。Objective： Configure outpatient resource with average waiting time rationally. Methods： Work out the patients＇ average waiting time and task-resource factor with the data from the Hospital Information System（HIS）, get reasonable range of patient waiting time, and compared it with practical waiting time. Results： There are 3 general hospital outpatient services and 19 expert outpatient services configuration is unreasonable. Their waiting time is bigger than the upper limit of reasonable range, and the task-resource factors are abnormal. Conclusion： It is helpful to outpatient resource configuration and declining the congestion of hospital through establishing task-resource factor and the relationship of patients and outpatient services.

关 键 词：平均等待时间 诊室配置 任务资源因子 

分 类 号：R319[医药卫生—基础医学] TP399[自动化与计算机技术—计算机应用技术]