基于微信的95598知识库应用互动平台  

95598 knowledge base application interactive platform based on wechat

作　　者：孙婉胜[1] 张海梁[2] 

机构地区：[1]国网浙江省电力公司客户服务中心,杭州310009 [2]国网浙江省电力公司培训中心,杭州310015

出　　处：《电力需求侧管理》2016年第3期57-58,61,共3页Power Demand Side Management

摘　　要：阐述采用广泛的微信公众平台和新浪云计算平台技术建立资源连接,设计并搭建了一个95598知识库应用的交流、分享互动平台。互动平台支持工作人员实时交流知识应用感受、业务规范标准,共享工作经验,答疑解惑,并设计采用积分形式激励措施增强交流的积极性,提高了95598知识库应用工作人员互动分享知识库应用的积极性,从而全面提升了95598知识库对客户服务人员的全业务指导能力,经过试用,具有较好的应用价值。A kind of 95598 knowledge base application interactive platform is designed and realized based on WeChat and sina cloud calculation.Workers can communicate work information and share work experience immediately on the platform.Also registered members scores function and question- answering function is designed which can improve the communication enthusiasm of workers.And the business instruction ability of customer service workers is improved through the application of 95598 knowledge base application interactive platform.The application value is significant through test operation.

关 键 词：微信 云计算 知识库管理 互动平台 

分 类 号：F407.61[经济管理—产业经济]