患者ICE调查对提高社区健康服务中心满意度的效果研究  

Study on the effect of patients ICE investigation in improving the satisfaction degree for the community health service center

作　　者：何崇辉[1] 梁艳[1] 陈永红[1] 金鑫[1] 谭文庆[1] 李合林[1] 

机构地区：[1]深圳市龙华新区中心医院广东医学院附属观澜医院全科医学科,深圳518110

出　　处：《中国当代医药》2016年第12期42-45,共4页China Modern Medicine

基　　金：广东省深圳市龙华新区经济服务局立项(20140917A1030039)

摘　　要：目的分析患者ICE调查对提高社区健康服务中心满意度的效果。方法选取21家社康中心2014年3~6月的2100名患者为研究对象,将其随机分为对照组（常规干预组）1050例和观察组（患者ICE调查干预组）1050例,比较两组患者对各个方面的满意度及干预前、干预后不同时间的疾病及治疗认知度、治疗效能感。结果观察组患者对各个方面的总满意率均高于对照组,干预后的疾病及治疗认知度、治疗效能感均好于对照组同时间的评估结果,差异有统计学意义（P均〈0.05）。结论患者ICE调查可辅助改善社区健康服务中心的各项服务效果,对于提高患者对社区健康服务中心的满意度发挥着积极的作用。Objective To analyze the effect of patients ICE investigation in improving the satisfaction degree for the community health service center. Methods 2100 patients in 21 community health service center from March to June2014 were selected as study objects,and they were randomly divided into control group（conventional intervention group）1050 cases and observation group（patients ICE investigation group）1050 cases,then the satisfaction degree for various items,disease and treatment cognition and treatment efficacy before the intervention and at different time after the intervention of two groups were compared. Results The total satisfaction rates of observation group for various items was higher than that of control group respectively,the disease and treatment cognition and treatment efficacy at different time after the intervention was better than the evaluation results of control group respectively at the same time,with statistical difference（all P0.05）. Conclusion The patients ICE investigation can improve various service effect of community health service center,so it plays active role for the improvement of patients′ satisfaction degree for the community health service center.

关 键 词：患者ICE调查 社区健康服务中心 满意度 

分 类 号：R197.61[医药卫生—卫生事业管理]