图书馆的公众印象形成模式及服务策略分析  

Analysis Of the Libraries' Public Image Formation Model and Service Strategies

作　　者：张珊珊[1] 

机构地区：[1]国家图书馆,北京100081

出　　处：《农业图书情报学刊》2016年第6期182-184,共3页Journal of Library and Information Sciences in Agriculture

摘　　要：图书馆是重要的社会文化组织机构,承担着典藏文献资料、传播知识信息、服务社会公众的工作职能。图书馆的公众印象是衡量其服务质量的最直观体现。通过对图书馆的公众印象形成模式及服务策略的分析,思考如何优化图书馆的社会影响力与美誉度。Libraries are the important socio-cultural organizations,undertakes work functions of collection of literature,Dissemination of knowledge and information,and offering service for the public.Library＇s public image is the most easily visited measure of the quality of Libraries ＇ services.Analysis the purpose of the above is to think about how to optimize social influence and reputation of libraries.

关 键 词：图书馆 公众印象 社会公众 模式 策略 

分 类 号：G250.1[文化科学—图书馆学]