高星级商务酒店客房睡眠服务需求研究  

A Study on the Demand of High-Star Traders Hotel Room Sleep Service

作　　者：顿云珂 薛群慧[1] 陈美爱[1] 

机构地区：[1]浙江农林大学旅游与健康学院,浙江杭州311300

出　　处：《云南农业大学学报（社会科学版）》2016年第3期60-66,共7页Journal of Yunnan Agricultural University(Social Science)

基　　金：浙江省教育厅项目"基于微课程的旅游心理学建设研究"(kg2013209);国家教育部项目"基于休闲学视角的城市居民幸福研究"(14YJCZH010)

摘　　要：随着时代的发展,人们对健康越来越重视,与健康密切相关的睡眠问题更是受到了人们越来越多的关注。与此同时,商务型酒店的不断完善与发展要求酒店自身根据时代主流提供相应的睡眠服务。怎样提升酒店自身的睡眠服务质量和水平,值得酒店认真思考。本文从客人对酒店现有睡眠服务的满意度与期待度以及酒店员工对睡眠服务的看法出发,从直接与睡眠相关的布草到声音、色彩、环境氛围的营造等多个方面展开分析并提出建议,以期为商务型酒店提升客房睡眠服务质量和水平提供一定的参考依据。With the development of the times,people pay more attention to health,sleep problems closely related to the health of people are paid more and more attention. Meanwhile,with the continuous improvement and development of the business hotel,it also needs to provide the corresponding sleep service adapting to the mainstream of the times. How to improve the quality and level of the hotel＇s sleep service is worthy of thinking seriously. Starting from the guests＇ satisfaction and expectation for the hotel＇s existing sleep services,as well as the views of hotel staffs,this paper provides some references for the business hotel to enhance the quality and level of sleep services from the aspects of linen,sounds,colors,environment,etc.

关 键 词：高星级 商务型酒店客房 睡眠服务 需求 

分 类 号：F590.6[经济管理—旅游管理]