基于职业素养服务的高校图书馆员冰山胜任特征模型的构建  

The Construction of the Iceberg Model for the Competency Characteristic of the Qualified University Librarians Based on Their Professional Service Quality

作　　者：唐琼[1] 

机构地区：[1]四川师范大学图书馆,成都610068

出　　处：《四川图书馆学报》2016年第3期89-93,共5页Journal of The Library Science Society of Sichuan

基　　金：四川师范大学科研基金项目"基于职业素养服务的馆员胜任力研究"(16YB28)的成果之一

摘　　要：采用职务分析问卷法,对从事高校图书馆职业素养服务馆员的胜任特征进行了分层,并由此构建了冰山模型。模型中的动机、态度、行为、认知、技能、管理6个维度是一个动态发展的过程,参考咨询、沟通交流和风险预测是职业素养服务馆员区别于其他馆员的鉴别性特征,对于推动高校图书馆的服务创新和职业素养服务的全面开展具有积极作用。Applying the method of position analysis questionnaire, this article has layers of different characteristics of the qualified university The six dimensions of the librarians＇ professional service quality, and constructs the iceberg model based on it. model： motivation, attitude, behavior, cognition, skills namically. Besides, the reference consultation, communication and risk prediction and management, all work dy- are regarded as their distinctivefeatures from other librarians. The construction of the iceberg model plays an active role to promote the university library＇ s service innovation and professional services comprehensively.

关 键 词：职业素养服务 职务分析问卷法 胜任特征 维度 冰山模型 

分 类 号：G251[文化科学—图书馆学]