基于用户体验的移动图书馆服务质量影响因素分析  

Analysis of the Influencing Factors of Mobile Library Service Quality Based on User Experience

作　　者：金小璞[1] 毕新[1] 

机构地区：[1]西交利物浦大学图书馆,江苏苏州215123

出　　处：《情报理论与实践》2016年第6期99-103,共5页Information Studies:Theory & Application

基　　金：教育部人文社会科学研究基金项目"基于用户体验的移动图书馆服务质量提升机制研究"的成果;项目编号:14YJC870011

摘　　要：首先在分析4个典型用户体验测评量表(整体评估可用性问卷、用户交互满意度问卷、软件可用性测试问卷以及软件可用性问卷)的基础上,设计基于用户体验的移动图书馆服务质量影响因素初始集合;然后采用问卷调查方法获取移动图书馆服务质量用户体验数据;最后采用因子分析方法提取基于用户体验的移动图书馆服务质量主要影响因素:移动图书馆界面设计、移动图书馆信息内容以及移动图书馆系统功能。Firstly, on the basis of analyzing the 4 typical user experience evaluation scales, such as PSSUQ, QuIs, SUMI and SUS, this paper designs an initial set of influencing factors of mobile library service quality based on user experience. Then, the paper adopts the questionnaire survey method to obtain the user experience data of mobile library serve quality. Finally, the pa- per takes factor analysis method to extract the main influencing factors of mobile library service quality based on user experience, in- cluding the design of mobile library interface, the information content of mobile library, and the system function of mobile library.

关 键 词：移动图书馆 服务质量 用户体验 因子分析 

分 类 号：G250.76[文化科学—图书馆学] G252