基于层次分析法的图书馆读者满意度评价研究  

Study on Reader Satisfaction Degree Evaluation of Library Based on Analytic Hierarchy Process

作　　者：何苗苗[1] 

机构地区：[1]重庆图书馆,重庆400037

出　　处：《农业网络信息》2016年第6期83-85,133,共4页Agriculture Network Information

摘　　要：以读者满意度作为评价图书馆服务各环节的目标,在考虑专家经验基础上,介绍了读者满意度的内涵及图书馆读者的构成要素。针对测评结果,并提出了加强读者服务、全面提高馆员素质能力和加强数字图书馆建设三个方面对策。Reader satisfaction is considered as the target of evaluating each section of library service.Based on considering expert experience,this paper introduced the contents of reader satisfaction and constituent elements of library readers.Focusing on the evaluation results,it proposed three strategies,including strengthening reader service,improving competencies of librarians and strengthening construction of digital library.

关 键 词：图书馆 读者 满意度 评价 

分 类 号：G250[文化科学—图书馆学]