优化门诊静脉输液流程提高患者满意度  

Optimization of intravenous infusion flow in outpatient department on increase of patient satisfactory degree

作　　者：吴贤玲[1] 池卡[1] 潘秀霞[1] 谢燕[1] 蔡晓华[1] 李敏[1] 

机构地区：[1]广东省深圳市宝安区妇幼保健院门诊输液室,深圳市518133

出　　处：《护理实践与研究》2016年第11期145-146,共2页Nursing Practice and Research

摘　　要：目的：探讨在门诊优化静脉输液服务流程对提高患者满意度的效果。方法：选取2014年10-12月门诊静脉输液≥2 d的患儿120例为对照组,给予常规静脉输液流程;选择2015年1-3月门诊静脉输液≥2 d的患儿120例为观察组,实施优化静脉输液服务流程,比较两组患儿等候输液时间及患儿家长满意度。结果：观察组患儿等候输液时间短于对照组（P〈0.05）,在等候输液时间、护理技术、输液体验、综合满意度4个主要方面患儿家长满意度均高于对照组（P〈0.05）。结论：优化门诊儿童静脉输液服务流程后,提高了护理工作质量,提升了患儿和家属满意度。Objective：To discuss effects of optimization of intravenous infusion flow in outpatient department on increase of patient satisfactory degree.Methods：Selected 120 cases of children patients who treated with intravenous infusions for greater than or equal to 2 days from October to December in 2014 as control group patients,and conducted intravenous infusions according to usual flows;selected 120 cases of children patients who treated with intravenous infusions for greater than or equal to 2 days from January to March in 2015 as observation group patients,and conducted intravenous infusions according to optimized flows.Wait times for infusion and satisfactory degrees of parents of children patients were compared between both groups.Results：Wait times for infusion of observation group were shorter than those of control group（ P〈0.05）,and observation group parents were more satisfied than control group patients with 4 major aspects,including wait time for infusion,nursing skill,infusion experience and overall satisfaction degree（ P〈0.05）.Conclusion：After optimization of children intravenous infusion flow,nursing quality is enhanced,and satisfaction degrees of children patients and their parents are increased.

关 键 词：儿童 静脉输液 优化流程 满意度 

分 类 号：R473[医药卫生—护理学]