缩短中心患者接待时间的院前检查  

Pre-hospitalization Examination that Shortens Reception Time for Patients

作　　者：周丽萍[1] 郝建玲[1] 刘燕芳[1] 沈吉萍[1] 杨骅[1] 陈珏[1] 

机构地区：[1]第二军医大学长海医院门诊部,上海200433

出　　处：《解放军医院管理杂志》2016年第5期428-430,共3页Hospital Administration Journal of Chinese People's Liberation Army

基　　金：上海申康医院发展中心临床管理优化项目(SHDC2013601)

摘　　要：目的探讨缩短患者在院前检查中心接待时间的品管圈实践的效果。方法组建品管圈小组,通过品管圈的步骤及方法,对影响患者在院前检查中心接待时间的关键问题进行分析,制定目标和对策,对策实施后进行效果评价。结果使用品管圈有效缩短院前患者的接待时间,使院前患者接待时间由原先的99.5分钟缩短为64分钟,同时提高圈员的工作能力和管理意识。结论应用品管圈可制定规范且有效的院前患者服务流程,缩短院前患者在院前检查中心接待的时间,提高团队的协作精神及工作积极性。Objective To explore the effectiveness of the practice of quality control circle that shortens re-ception time for patients in the pre -hospitalization examination center .Methods Establish quality control circle group , analyze key issues that affect reception time in the pre -hospitalization examination center through proce-dures and methods of the quality control circle , set goals and countermeasures , and evaluate the effectiveness after the implementation of the measures .Results The application of quality control circle has effectively shortened re-ception time for the pre-hospitalization patients , with the reception time shortened from 99 .5 minutes previously to 64 minutes , and at the same time , improved the circle members＇working ability and management awareness .Con-clusion The application of quality control circle can establish a standardized and effective process of pre -hospi-talization patient service , shorten the reception time for patients in the pre -hospitalization examination center , and improve the staff＇s team spirit and work enthusiasm .

关 键 词：品管圈 院前检查中心 患者接待时间 

分 类 号：R197.32[医药卫生—卫生事业管理]