高校移动图书馆用户满意度模糊综合评价  

Fuzzy Comprehensive Evaluation of Customer Satisfaction of the Academic Mobile Library

作　　者：朱蕾[1] 程建萍[1] 周锦文[1] 

机构地区：[1]中国地质大学图书馆

出　　处：《高校图书情报论坛》2016年第2期11-14,33,共5页ACADEMIC LIBRARY AND INFORMATION TRIBUNE

摘　　要：为了研究高校移动图书馆用户满意度的影响因素和评价体系,采用层次分析法构建了高校移动图书馆用户满意度评价指标体系,运用模糊综合评价建立了高校移动图书馆用户满意度评价模型,并用此模型对中国地质大学移动图书馆用户满意度进行了实证研究。最后,据此提出高校移动图书馆建设方面的一些建议。To study effective factors and evaluation system of customer satisfaction of the academic mobile library,this article builds evaluation system of customer satisfaction of mobile library using Analytic Hierarchy Process. An evaluation model of customer satisfaction of mobile library using fuzzy comprehensive evaluation is built and applied to evaluate customer satisfaction of mobile library in China University of Geosciences. Finally,some suggestions are given in order to improve the about the academic mobile library.

关 键 词：移动图书馆 用户满意度 模糊综合评价 层次分析法 

分 类 号：G250.76[文化科学—图书馆学]