军队某三甲医院护患关系现状  

Status and Influencing Factors of Nurse-Patient Relationship in a Grade-A Army Hospital

作　　者：吴月凤[1] 朱洁[1] 祝盈[1] 倪丹丹[1] 李琳琳[1] 李文秀[1] 刘晓利[1] 王家林[1] 

机构地区：[1]第二军医大学长海医院特需诊疗科,上海200433

出　　处：《解放军医院管理杂志》2016年第6期561-563,573,共4页Hospital Administration Journal of Chinese People's Liberation Army

基　　金：国家社科基金重点项目(14AGL020)

摘　　要：目的了解护患关系现状及影响因素,为建立良好的护患关系提供依据。方法采用问卷调查法,对医疗风险高发科室骨科、神经外科100名住院患者进行整群抽样调查。结果护患关系紧张,在护理方面所担负的主要责任是患者对护士的服务态度不满意和护患沟通不到位,均占30.49%;护患关系紧张在患者方面所担负的主要责任是相关医学知识缺乏,检查治疗依从性差,占31.71%;30.49%的患者认为护患沟通的影响因素为护理人员工作繁忙、工作量大;60.98%的患者希望通过双方协商解决护理风险;76.83%的患者认为护患关系的类型是指导合作型。结论适当增加护理编制、减少工作负荷、加强沟通技巧培训、提高专业技术水平、加强职业道德教育及重视加强患者参与工作等是建立良好护患关系的有效途径。Objective To investigate the status and influencing factors of nurse - patient relationshipin or- der to provide some references for establishing good relationship between nurses and patients; Methods A survey was performed in 100 inpatients by cluster sampling in the department of orthopedics and brain surgery,which had high incidence of medical risks. Results The main influencing factors of nurse - patient relationship were dissatis- faction with service attitude of nurses and lack of communication between nurses and patients, etc ; Conclusion To strengthen training of communication skills and improve the technical level are effective ways to establish good rela- tionship between nurses and patients.

关 键 词：护患关系 现状 影响因素 

分 类 号：R197.32[医药卫生—卫生事业管理]