高校图书馆用户OPAC检索失败应对方式及启示——以北京师范大学图书馆为例  

Research on the Coping Strategy with Failed Queries in OPAC Searching at University Library:A Case Study of Beijing Normal University Library

作　　者：王凯飞[1] 黄崑[1] 陈佳琦[1] 吴英梅[2] 郭建峰[2] 

机构地区：[1]北京师范大学政府管理学院,北京100875 [2]北京师范大学图书馆,北京100875

出　　处：《图书情报工作》2016年第13期91-99,108,共10页Library and Information Service

基　　金：中央高校基本科研业务费专项资金资助项目"基于日志的高校图书馆用户检索行为研究"(项目编号:SKZZY2015089)成果之一

摘　　要：[目的 /意义]探讨高校用户使用图书馆OPAC系统遭遇检索失败时提问调整的应对方式。[方法 /过程]以北京师范大学图书馆为例,收集并对OPAC日志数据进行编码,分析用户采取停止检索、平移、泛化、专指及混合方式调整应对失败的情况。[结果 /结论]仅有十分之一的调整不做任何努力直接停止检索;在进行应对的情况中,平移调整最为常见(占44.2%),其次是泛化调整(占24.4%),专指与混合调整的情况比较少见。最后,从用户检索技巧培训和系统改进方面提出对策和建议。[ Purpose/significance] This paper discusses the coping strategy with failed queries in OPAC searching at a university library. [ Method/process] It collected OPAC log from Beijing Normal University library. Then it coded each query reformulation on the basis of five strategies, including stopping, parallelism, generalization, specification and com- bination.[ Result/conclusion] Only 10% of the reformulation was labeled to stopping searching. 44.2% of the reformula- tion were to take parallelism strategy, which followed by the generalization （24.4%）. Not many users narrowed their que- ries or used more than one strategy at one time. Finally, it provides suggestions to strengthen user training and promote OPAC system.

关 键 词：检索失败应对 OPAC日志 高校图书馆 提问调整 

分 类 号：G258.6[文化科学—图书馆学] G252.7