关于医院部分职能外包的满意度调查研究  

An Investigation on the Satisfaction Degree of the Hospital's Partial Functions

作　　者：谢芳[1] 

机构地区：[1]武汉科技大学附属孝感医院/孝感市中心医院,湖北孝感432000

出　　处：《现代医院》2016年第10期1541-1542,1546,共3页Modern Hospitals

摘　　要：目的了解孝感某三甲医院部分职能外包的满意度。方法通过问卷调查,采用SPSS 20.0做统计学处理分析。结果对外包工作人员满意度调查,12类人员综合满意率平均值外包前为93.7%,外包后为96.5%。对外包前后医疗质量满意度调查,取患者和院方评价满意率平均值,外包前为76.7%,外包后为90.2%。对外包人员自身幸福感调查,辅助医生对岗位的满意度为91.0%,对薪酬满意度为82.5%,离职率为37.1%;辅助护士对岗位的满意度为94.2%,对薪酬满意度为91.5%,离职率为29.4%。结论调查说明,公立医院在资源有限的情况下,仅保留和发展最具竞争优势的核心资源,将部分非核心的职能外包,这是一种顺应市场经济的新的管理模式,它对医院降低成本、提高绩效、提升核心竞争力和增强环境应变能力都有重要的实际意义。Objective To understand the satisfaction degree of partial function outsourcing in a certain hospital of Xiaogan. Methods Through a questionnaire survey,SPSS20. 0 was used to do statistical analysis. Results The satisfaction survey of outsourcing staff,the overall satisfaction rate was 9.. 7%,96. 5% after outsourcing. Investigation on medical quality and patient satisfaction before and after the outsourcing and the outsourcing were 76. 7%,after the outsourcing of 90. 2%.Outsourcing personnel own happiness survey,assist doctors to job satisfaction was 91. 0%,and on pay satisfaction was82. 5%,and turnover rate was 37. 1%; Auxiliary nurses on the job satisfaction was 94. 2%,and on pay satisfaction was91. 5%,and turnover rate was 29. 4%. Conclusion Description of the survey,public hospitals under the limited resources,only to keep and develop the most competitive advantage of core resources,will be part of the non core outsourcing,which is adapt to the new management mode of market economy. It is the hospital to reduce costs,improve performance,to enhance the core competitiveness and enhance their adaptability to the environment,and all has the important practical significance.

关 键 词：外包 满意度 调查研究 效果分析 核心竞争力 

分 类 号：R197.3[医药卫生—卫生事业管理]