Negative Feedback on Tripadvisor： A Hotel＇s Nightmare  

作　　者：Barrie Goldsmith 

机构地区：[1]Australian Travel & Tourism Lawyers, Sydney, Australia

出　　处：《Journal of Tourism and Hospitality Management》2016年第3期135-138,共4页旅游与酒店管理（英文版）

摘　　要：In today＇s electronic world, an increasing and troubling issue for an accommodation provider is the appearance of a negative review on TripAdvisor or a similar site. Businesses face a growing difficulty in having these negative reviews removed. Whilst voluntary removal is undoubtedly the preferred course, which is frequently not what happens. Instead, businesses must deal with the prospect of intricate and costly litigation.

关 键 词：review NEGATIVE REMOVAL defamatory DAMAGE REPUTATION 

分 类 号：K[历史地理]