医院信访接待工作的意义与完善措施  

Significance and measures of hospital letters and visits

作　　者：马淑芬[1] 王鹏飞[1] 

机构地区：[1]首都医科大学附属北京安贞医院院办公室,100029

出　　处：《中国医药》2016年第11期1728-1730,共3页China Medicine

摘　　要：医院信访工作是医院与社会沟通的渠道，是了解患者需求的窗口，是医患沟通的桥梁，做好医院的信访工作，提高社会矛盾的化解能力和水平，对改善医疗作风、提高医疗质量、维护医疗秩序、构建和谐医患关系起着非常重要的作用。按照构建和谐社会的要求，本院高度重视患者的来信来访，不断健全机构、完善制度，使信访工作逐步规范化、制度化，取得初步成效。Letters and visits service is the platform for acquaintaning patients needs and the channel for doctor-patient communication; it plays an important role in improving medical quality, maintaining medical laws and orders, settling medical disputes and building a hamounious doctor-patient relationship. We pay attention to letters and visits in Beijing Anzhen Hospital, Capital Medical University; multiple measures have been taken to improve and standardize the system.

关 键 词：医院管理 信访工作 医患关系 

分 类 号：R197.3[医药卫生—卫生事业管理]