护士站出入院流程信息化管理对医患关系的影响  

Effects of admission and discharge procedure information management in nurse station on doctor-patient relationship

作　　者：秦苇[1] 周海燕[1] 吴霞[1] 戴微微[1] 

机构地区：[1]温州医科大学附属第一医院风湿免疫科,325015

出　　处：《中华现代护理杂志》2016年第18期2637-2639,共3页Chinese Journal of Modern Nursing

摘　　要：目的：探讨护士站出入院流程信息化管理的特点和实际运行效果，分析出入院流程信息化管理对和谐医患关系的影响。方法总结分析2014年4—10月护士站出入院流程信息化管理前后，使用信息化管理的人数变化以及使用信息化满意度对比，量化反映信息化管理对和谐医患关系的影响程度。结果实行信息化管理后，患者对出入院流程、服务态度、缴费方式、获得医疗信息方面的满意度分别为96．5％、93．6％、98．2％、97．8％，均优于实行信息化流程前的满意度，差异有统计学意义（P ＜0．05）。实行信息化管理后，通过流程信息化处理的出入院患者比例分别为84．21％、83．41％。结论护士站出入院流程信息化管理大大简化了患者办理进出院的繁琐手续，提高了患者对就医过程的满意度。Objective To explore the characteristic and actual operation effects of admission and discharge procedure information management in nurse station,and analyze admission and discharge procedure information management impacted on doctor-patient relationship.Methods The comparison were conducted before and after the utilization of admission and discharge procedure information management from April to October 2014 in changing the number of people using information management,satisfaction comparison of using information management, quantization reacting the impacts of information management on doctor-patient relationship.Results After the implementation of information management,the satisfactions of patients were 96.5%,93.6%,98.2%,97.8% for admission procedure,service attitude,payment method,acquirement of medical information,which all were higher than that of the control group （P 〈0.05 ）.After information management,the rates of admission and discharge via the process of information management were 84.21% and 83,41%.Conclusions The admission and discharge information management of the nurses′station simplified the procedure of patient′s admission and discharge,so as to improve the patient′s satisfaction of hospitalization.

关 键 词：出入院流程 信息化管理 和谐医患关系 

分 类 号：R47[医药卫生—护理学]