临床护患沟通困难情境的识别与应对  

The identifying and responding to the difficult circumstance in clinical nurse-patient communication

作　　者：王炎[1] 许贵如 李丽[2] 李映兰[1,2] 

机构地区：[1]中南大学湘雅护理学院,长沙市410000 [2]中南大学湘雅医院护理部,长沙市410008

出　　处：《护理管理杂志》2016年第10期729-730,760,共3页Journal of Nursing Administration

摘　　要：文章对沟通困难情境的定义进行阐述,从告知"坏消息"、与负性情绪患者沟通、护患冲突情境及其他常见情境4个方面综述了临床困难情境的识别,并提出其应对的策略,建议建立针对性沟通、困难情境培训体系、运用标准化沟通模式指导护患沟通、开展巴林特小组活动关怀护士心理,以期为临床护士提高沟通能力、改善护患关系提供参考。The article introduced the definition of circumstance of difficult communication and reviewed the identification method from four aspects,inclu- ding informing bad news, communicating with patients with negative emotion, nurse - patient conflict situations and other situations. Then, the authors put forward corresponding strategies and suggested to establish a training system of targeted communication and difficult circumstance, used standardized communication model to instruct nurse- patient communication, and developed Balint group activities to care nurses＇psychological states, reasonably. Finally, this paper provided refer- ences for clinical nurses to improve communication ability and perfect nurse - patient relationship.

关 键 词：护患沟通 困难情境 识别 应对 

分 类 号：G642.44[文化科学—高等教育学]