优质护理服务对提高肾结石患者术后满意度的调查分析  

Survey Analysis of Excellent Nursing Service in Improving the Postoperative Satisfactory Degree of Patients with Renal Calculus

作　　者：吴继红[1] 郑娥 杨巧贞 

机构地区：[1]郑州大学附属洛阳中心医院,河南洛阳471000

出　　处：《中国卫生产业》2016年第25期171-173,共3页China Health Industry

摘　　要：目的探讨优质护理服务对于提高肾结石患者术后满意度的影响。方法回顾性分析2014年5月—2016年5月期间在该院接受肾结石碎石术的患者152例,分别将其分为接受常规护理的对照组73例,接受优质护理干预的实验组79例,针对对照组和实验组患者术后感染出现率、健康知识知晓率、发热及出血症状出现率、平均手术、住院、卧床时间及产生的治疗费用、患者家属对治疗及护理的满意度进行比较分析。结果实验组患者术后感染出现率小于对照组,实验组患者健康知识达标率高于对照组,差异均具有统计学意义(P<0.05);实验组的平均手术、住院、卧床时间及治疗费用均小于对照组,差异具有统计学意义(P<0.05);对比实验组和对照组患者分别经过7 d的治疗后发热和出血症状的发生率,实验组明显小于对照组,差异具有统计学意义(P<0.05);对两组患者家属做满意度调查,结果实验组的满意度高于对照组,差异具有统计学意义(P<0.05)。结论优质护理服务有助于患者术后恢复并提高满意度,宜在临床中广泛应用。Objective To study the effect of excellent nursing service on the improvement of postoperative satisfactory de-gree of patients with renal calculus. Methods 152 cases of patients with urinary stones with lithotripsy in our hospital from May 2014 to May 2016 were retrospectively analyzed, and divided into two groups, the control group （73 cases） adopted the routine nursing, the experimental group （79 cases） adopted the excellent nursing intervention, and the occurrence rate of postoperative infection, awareness rate of health knowledge, occurrence rate of fever and hemorrhage symptoms, average op-eration, length of stay, bed time, treatment cost and satisfactory degree of patients＇ family to treatment and nursing of the two groups were compared and analyzed. Results The occurrence rate of postoperative infection in the experimental group was fewer than that in the control group, and the standard-reaching rate of health knowledge in the experimental group was higher than that in the control group, and the difference had statistical significance （P〈0.05）, the average operation time, length of stay and bed time in the experimental group were less than those in the control group, and the differences had sta-tistical significance （P〈0.05）, the incidence rate of fever and hemorrhage in the experimental group was obviously lower than that in the control group, and the difference had statistical significance（P〈0.05）, the satisfactory degree in the experi-mental group was higher than that in the control group, and the difference had statistical significance（P〈0.05）. Conclusion The excellent nursing service contributes to the postoperative recovery and improving the satisfactory degree, which is suit-able for wide application in clinic.

关 键 词：肾结石 碎石术 优质护理服务 满意度 

分 类 号：R47[医药卫生—护理学]