礼让行为与企业潜在资源调用的探索性研究  

An Exploratory Study on LIRANG and Organizational Potential Resources

作　　者：潘安成[1] 卢洁[1] 肖宇佳 

机构地区：[1]大连理工大学管理与经济学部

出　　处：《管理学报》2016年第12期1756-1765,共10页Chinese Journal of Management

基　　金：国家自然科学基金资助项目(71072109);中央高校基本科研业务费专项基金资助项目(DUT15RW212)

摘　　要：在面对面的日常交往过程中,随着情境发生变化,一方感知到对方可能会遭遇困境,常常在有意无意间提供资源性支持,维持受让方正常工作状态,以帮助其工作顺利进行。通过对一企业进行一年多的参与观察和访谈,研究发现:在日常组织的关系实践中,礼让具体表现为待人上的谦让行为和接物上的推让行为;在谦让中,受让方感到社会地位提升,有助于二者形成更亲密的关系,并利于工作顺利开展的信息流动;在言与行的推让中,受让方接受资源,不仅促进了私交关系,而且在问题解决过程中伴随着服务的提供和信息的获取。研究表明,在中国传统文化背景下,礼让行为能够在日常组织实践中促进企业潜在资源的调用,有助于问题解决和日常工作顺利开展。This paper argues that once a member notices the difficulties that other members encounter in daily interactions,he or she may help them work effectively by providing resources or support them consciously or unconsciously.The data for this study were collected through participatory observations and interviews in a business setting for over a year.Our findings reveal that courtesy and humility extended towards others are two important features of LIRANG in daily interactions in an organization.On the one hand,it is suggested that members who are treated with humility perceive higher personal social status,and build an intimate relationship with others,which contributes to the flow of information in the organization.On the other hand,members who are treated with courtesy may provide support to others in the future,which not only promotes close personal relationship among members but also facilitates the access to services and information in solving organizational problems.Furthermore,this research shows that LIRANG can mobilize potential organizational resources,thus contributes to problem solving and organizational functioning under Chinese traditional culture.

关 键 词：礼让行为 日常交往 潜在资源 中国传统文化 

分 类 号：C93[经济管理—管理学]