软件产品维护阶段的缺陷问题管理  

Defects Management of Software Products in Maintenance Phase

作　　者：姜文[1] 刘立康[1] 

机构地区：[1]西安电子科技大学通信工程学院,陕西西安710071

出　　处：《计算机技术与发展》2016年第12期35-40,44,共7页Computer Technology and Development

基　　金：国家部委基础科研计划:国防预研基金项目(A1120110007)

摘　　要：软件产品维护阶段的缺陷问题管理对于客户和企业都是一项十分重要的工作。缺陷问题管理就是对问题单进行管理,结合问题单管理,介绍了在软件产品维护工作链和各种软件技术问题的来源,详细叙述了三种软件产品缺陷问题管理系统和三种软件产品缺陷问题单的处理流程,包括研发组DTS问题单处理流程、维护组内部问题单处理流程和客户问题管理系统的问题单处理流程。对软件缺陷问题的处理层级进行了详细分析。最后介绍了一些典型维护工作案例。长期的工作实践表明,问题单管理有利于企业高层了解客户方反映的软件产品存在的各种缺陷问题,有利于软件维护人员共同协作做好软件产品维护工作,及时处理解决各种软件缺陷问题,提高软件产品的维护工作效率,同时也有助于促进软件产品新版本的开发。The management of defect in the process of software maintenance is a very important work for both customer and enterprise. The management of defect is administering the problem report. Combined with the management of problem report, the software maintenance work chain and the source of software technical problems are introduced, detailed description of three systems of the software defect management and three processes of software defect problem report,including the process of DTS problem report in development group, the process of problem report inside the maintenance group, the process of problem report to customer＇ s problem management. It is careful analysis of the processing level of software defect. Finally ,some typical maintenance work cases are introduced. Long-term practice shows that problem report management is beneficial to executives to understand all kinds of faults in software which are reflected by customers and to maintenance engineer to work together for doing good job in software maintenance,improving the efficiency of the maintenance to software,also promoting the new version of the software development.

关 键 词：客户问题管理系统 缺陷跟踪系统 问题单 运维工程师 

分 类 号：TP311.53[自动化与计算机技术—计算机软件与理论]