肠造口患者电话咨询数据的分析及对策  

Analysis of telephone counseling data in patients with intestinal colostomy and countermeasures

作　　者：简红云[1] 雷君[2] 管丽丽[1] 陈玲[3] 

机构地区：[1]新疆医科大学附属肿瘤医院胃肠外科,新疆乌鲁木齐830011 [2]新疆医科大学附属肿瘤医院感染管理科,新疆乌鲁木齐830011 [3]新疆医科大学附属肿瘤医院护理部,新疆乌鲁木齐830011

出　　处：《现代临床护理》2016年第9期49-52,共4页Modern Clinical Nursing

基　　金：新疆维吾尔自治区自然科学基金;项目编号为2015 211C136

摘　　要：目的了解肠造口患者电话咨询情况，为完善健康教育内容和方法提供依据。方法开通24h电话咨询热线，由专人负责接受肠造口患者主动电话咨询，统计分析190例（300频次）电话咨询患者的年龄、造口时间、咨询内容等项目。结果68．4％电话咨询为61～80岁肠造口患者；术后1年内患者电话咨询频次较高（占80．0％）。咨询内容主要为造口用品信息、造口周围皮肤、排泄物渗漏、心理和日常生活问题。结论肠造口患者出院后有较多护理问题需要解决。根据患者电话咨询常见问题，充实健康教育内容，采取多种形式延伸护理措施对提高肠造口患者相关知识和技能具有一定促进作用。Objective To understand the problem of patients with intestinal colostomy after discharge and provide the basis for content and method of perfect health education. Method The age, colostomy time, consulting contents of 190 cases （300 times） were analyzed and dedicated staff on 24-hour telephone hotline was in charge of answering the colostomy patients. Results Consulting contents mainly included colostomy supplies information, colostomy surrounding skin, fecal leakage , mental problems and daily life problems. Conclusions There are more nursing problems to be solved for colostomy patients discharged from hospital. Extend nursing measures such as enriching the health education, taking home visits, making the telephone follow-up and fraternity according to the common problems of colostomy patients, is sure to have a promoting effect on improveing the knowledge and skills of colostomy patients.

关 键 词：肠造口术 电话咨询 健康宣教 

分 类 号：R473.6[医药卫生—护理学]