对N1级护士进行护患沟通技能培训的思考  

Thought of Nurse-patient Communication Skill Training for N1 Nurses

作　　者：吴彩芹[1] 吕晖[1] 郭洪[1] 寇晓会[1] 孔德敏[1] 杨叶叶[1] 陈芳[1] WU Caiqin LYU Hui GUO Hong KOU Xiaohui KONG Detain YANG Yeye CHEN Fang(Department of Otolaryngology - Head and Neck Surgery, The Second Hospital of Xi＇an Jiaotong University, Xi ＇an 710004, China)

机构地区：[1]西安交通大学第二医院耳鼻咽喉头颈外科病院,陕西西安710004

出　　处：《中国医学伦理学》2017年第1期78-80,共3页Chinese Medical Ethics

摘　　要：目的探讨对N1级护士进行护患沟通技能培训后患者满意度和N1级护士自评受益的效果。方法制订培训方案、内容与方法并实施于20名N1级护士,同时不断反馈信息加以改进。结果通过培训,N1级护士的患者满意度有了明显的提高,非常满意从原来的43.67%提高至64.33%,总的满意度从培训前的86.67%提高到94.33%,差异有统计学意义(P<0.01);N1级护士自评受益方面也有明显的提高,差异有统计学意义(P<0.01)。结论 N1级护士护患沟通技能培训在临床护理实施中是不可缺少的重要内容,是提高患者满意度及护理人员自评受益的重要举措。Objective： To explore the effects of nurse - patient communication skill training on satisfaction of patient and selfrating benefit of N1 nurses. Methods： We developed the training scheme, contents as well as methods and then implemented it in 20 N1 nurses, meanwhile, constantly collected feedback information for mak- ing improvement. Results： After training, patients＇ satisfaction for N1 nurses had significantly improved. The rate of ＂very satisfied＂ increased from 43.67% to 64.33% and the total satisfaction degree increased from 86.67% to 94.33%. The difference was statistically significant （ P 〈 0.01 ）. The self - rating benefit of N1 nurses was also compared and it showed significant improvement （P 〈 0.01 ）. Conclusions ： Nurse - patient communication skill training for N1 nurses is indispensable content in the clinical nursing implementation and the important measure for improving satisfaction of patients and self - rating benefit of nurses.

关 键 词：N1级护士 护患沟通技能 患者满意度 

分 类 号：R192[医药卫生—卫生事业管理]