基于护士满意的护理质量控制模式的建立与实施  

Establishment and implementation of nursing quality control mode based on nurse satisfaction

作　　者：徐良英[1] 赖静[1] 晏娟[1] 

机构地区：[1]成都市龙泉驿区第一人民医院护理部,成都610100

出　　处：《华西医学》2017年第1期90-94,共5页West China Medical Journal

摘　　要：目的探索基于护士满意的护理质量控制方式在护理工作中的应用效果。方法选择12个临床普通科室2013年12月—2014年6月的226名护士作为研究对象。对比采取护士主动参与的质量控制模式前后,护士工作满意度、患者满意度和护理质量控制效果。结果通过半年的实施发现,除护士工作满意度中的Q1、Q2、Q8、Q10,患者满意度中的q1、q2、q3、q4、q14,以及护理质量控制效果中的急救物品管理质量外,其余项目与实施前比较,差异均有统计学意义(P<0.05)。结论该模式具有可操作性,能充分调动护士积极性,提升护士工作满意度的同时,提高患者满意度和护理质量管理效果,在临床护理管理工作中有推广应用价值。Objective To explore the application effects of nursing quality control mode based on nurse satisfaction.Methods A total of 226 nurses in 12 nursing units were selected from December 2013 to June in 2014 as the study subjects.Then,we compared the nurse satisfaction,patient satisfaction,and the effect of nursing quality control before and after the implementation of quality control mode in which nurses participated actively.Results After a halfyear practice of nursing quality mode,all the investigation items of the project were significantly different from those before the mode application（P〈0.05）,except Q1,Q2,Q8,and Q10 in the nurse satisfaction questionnaire,q1,q2,q3,q4,and q14 in the patient satisfaction questionnaire,and quality of emergency management in the nursing quality control section.Conclusion Application of nursing quality control mode can fully mobilize the enthusiasm of nurses,improve nurse satisfaction and the effect of nursing quality management,which has a high value of application in clinical nursing management.

关 键 词：优质护理服务 护士满意 护理质量控制模式 

分 类 号：R47[医药卫生—护理学]