基于自助服务平台的门诊服务模式创新管理  

Innovation Management of Outpatient Service Model Based on Self- service Platform

作　　者：张沛[1] 计虹[1] 

机构地区：[1]北京大学第三医院,北京100191

出　　处：《中国医院管理》2017年第1期54-55,共2页Chinese Hospital Management

基　　金：国家高技术研究发展计划项目(2012AA02A611)

摘　　要：目的依托医院信息化,不断创新医疗服务模式,突破传统服务模式带来的困境。方法基于自助设备、分诊大屏以及微官网搭建全方位一体化的自助服务平台。结果 3种自助服务模块协同发展,互补优缺,实现医疗信息系统集成,构建安全、优质、高效的信息化医疗服务模式。结论自助服务模式作为传统服务模式的主要补充,有效突破服务困境,减轻工作压力及节省人力投入,在为患者提供高效、便捷服务的同时,提升医疗服务水平以及医院管理水平。Objective Based on hospital information construction,to innovate medical service mode and to break through the traditional service mode. Methods Based on self-service devices,triage screen and micro website,setting up omni- directional integration system of self- service platform. Results The coordinated development of 3kinds of self-service modules should be of complementary advantages,the medical information system integration be realized,and safety,high quality and efficient medical service pattern be constructed. Conclusion Self- service mode,as the main complement of the traditional service mode,can effectively breakthrough the dilemma,reduce stress at work and save manpower,to provide efficient and convenient service experience for patients,and to enhance the level of medical service and hospital management level.

关 键 词：门诊 医疗服务模式 自助服务平台 信息技术 

分 类 号：R197.323[医药卫生—卫生事业管理]