基于灰色多层次评价模型的图书馆创新服务评价研究  

Study on Evaluation of Library Innovative Service Based on Grey Hierarchy Evaluation Model

作　　者：巫孝君[1] 

机构地区：[1]成都理工大学工程技术学院,四川乐山614000

出　　处：《现代情报》2017年第2期25-28,51,共5页Journal of Modern Information

基　　金：乐山市哲学社会科学规划课题"基于校企合作的乐山市高新技术企业文献保障体系研究"(项目编号:SKL201355)

摘　　要：创新服务是图书馆事业不断发展的源泉和关键。本文在对图书馆服务评价方法回顾的基础上,通过创新服务环境、创新服务理念、创新服务内容、创新服务方式、创新用户(读者)感知等5个维度、17个指标构建了图书馆创新服务评价指标体系,基于灰色理论建立了图书馆创新服务的多层次评价模型。通过实例验证了灰色多层次评价模型对于管理者准确把握图书馆服务水平,对实现图书馆创新服务科学动态管理,以此提高创新服务质量、构建图书馆核心价值具有理性分析和客观选择的重要价值。Innovative service is the source and key of the continuous development of the library cause. This paper based on the review of evaluation methods of library service,through the 5 dimensions of innovation service environment,innovation service concept,innovative service content,innovative services and innovative user（ the reader） perception etc.,17 indexes constructed evaluation index system of library innovation service system,established a multi- level evaluation model of Library service innovation base on grey theory. Through an example,the paper verifed the grey hierarchy evaluation model had important value both on rational analysis and objective choice for managers to accurately grasp the level of library service and realize the innovation of library service scientific dynamic management in order to improve the service quality innovation and construction of library core value.

关 键 词：创新服务 层次分析法 图书馆服务 灰色理论 

分 类 号：G251[文化科学—图书馆学]