武汉市某医院住院患者呼叫体验的质性研究  

Qualitative Research on Call Experience of Inpatients in a Hospital of Wuhan

作　　者：柯卉[1] 田敏[1] 汪欢[1] 张学辉[1] Ke Hui et al(Department of Hepatobiliary Surgery, Union Hospital Affiliated to Tongji Medical College ,HUST, Wuhan,43002)

机构地区：[1]华中科技大学同济医学院附属协和医院肝胆外科,武汉430022

出　　处：《医学与社会》2017年第1期51-53,共3页Medicine and Society

基　　金：华中科技大学同济医学院附属协和医院院内基金项目;编号为02.03.2013_31

摘　　要：目的:了解住院患者对呼叫服务的心理体验和需求,分析其对护患沟通和服务质量满意度的影响,为改进护理服务提供参考依据。方法:采用现象学研究方法,深入访谈15名住院患者,并用Colaizzi七步分析法分析资料。结果:通过分析、整理资料,将住院患者的呼叫体验提炼出三个主题:响铃原因、呼叫体验、影响因素。结论:护理人员应深入了解病房响铃的原因,提高主动服务意识,加强护理巡视,减少病房响铃,提高患者满意度。Objective： To discover the feeling and demand of inpatients about calling service, analysis the patients＂ satisfac- tion on nurse-patient communication and service quality of calling service, and provide reference for improving nursing service. Methods： Phenomenologieal research skills is used to a depth-interview among 15 inpatients, as well the eolaizzi-seven-step is al- so used to analyze the data. Results： The deepest feelings of patients＂ calling service include three topics： the reasons of warning, calling experiences, influencing factors. Conclusion： The nursing staff should have a thorough understanding of ward ring, improve their service consciousness, strengthen nursing rounds, reduce ward ring and improve patients＂ satisfaction.

关 键 词：患者 护理 呼叫铃 武汉 

分 类 号：R472[医药卫生—护理学]