面向ERP消化吸收的用户学习及成长路径研究  

A research on ERP assimilation-oriented user learning and growth path

作　　者：高娈[1] 刘鲁宁[1] 冯玉强[1] 贾春梅[1] 

机构地区：[1]哈尔滨工业大学管理学院,黑龙江哈尔滨150001

出　　处：《科研管理》2017年第2期112-124,共13页Science Research Management

基　　金：国家自然科学基金项目"企业信息系统用户的消化吸收行为模式及影响机制研究"(71201039;2013.01-2015.12);国家自然科学基金项目"大数据环境下基于社会行动论的企业信息系统消化吸收研究"(71472053;2015.01-2018.12);国家自然科学基金项目"大数据环境下的企业生态系统及企业战略研究"(71429001;2015.01-2018.12);国家自然科学基金项目"大数据驱动的面向城市基层社会治理的管理与决策模式研究"(91646105;2017.01-2019.12);高等学校博士学科点专项科研基金(博导类)"基于社会行动论的企业信息系统内化机制研究"(20132302110017;2014.01-2016.12)

摘　　要：用户ERP消化吸收水平的提升和ERP系统价值的实现依赖于用户持续不断的学习。本文通过多案例研究方法旨在探讨用户面向ERP消化吸收的个体学习规律及理论。研究发现,面向ERP消化吸收的用户学习分为培训、适应、常规和扩展四个阶段,且学习情境的强制力度不断减弱;ERP用户通过实践式、沟通式、支持式和投资式学习四种学习方法获取系统知识,其中实践式和沟通式学习比支持式学习更有效;在同一学习阶段,不同类型ERP用户的学习方法趋同,但在不同阶段具有差异性;用户主动参与、企业强制和机遇是决定工作用户能否成长为熟练用户和VIP用户的重要因素,在其作用下ERP用户具有8种不同的成长路径。The promotion of users＇ ERP assimilation and the realization of business value of ERP systems depend on users＇ continuous learning.Through a multi-case study,this study aims to explore the pattern and theory of ERP assimilation-oriented user learning.The results suggest that ERP assimilation-oriented user learning can be grouted into 4 phases,namely,training phase,adapting phase,routine phase,and extending phase,as well as that the mandatory requirements of learning phase weaken continuously.Learning via practice,learning via communication,learning via support,and learning via investment are four usual learning ways,and learning via practice and communication are more effective than learning via support.In the same learning phase,the learning ways of different ERP users are the same but different in different learning phases.User voluntary participation,organizational enforcements,and learning opportunity determine whether a transaction user can become a VIP user,and under their effects,ERP users have 8 different growth paths.

关 键 词：ERP消化吸收 用户学习 学习阶段 成长路径 多案例研究 

分 类 号：C931.6[经济管理—管理学]