公共图书馆的服务质量及其评价研究  

Study on the Service Quality of Public Library and Its Evaluation

作　　者：张荣[1] 张腾跃[2] 

机构地区：[1]绥化学院图书馆,黑龙江绥化152061 [2]宜宾职业技术学院图书馆,四川宜宾644000

出　　处：《绥化学院学报》2017年第2期143-146,共4页Journal of Suihua University

摘　　要：公共图书馆以知识为基础产业,承载传播信息和知识的重要责任,是全民教育机制中公众获取知识和学习的重要场所。文章分析公共图书馆服务质量中存在的问题及改进策略,并通过构建公共图书馆质量评价体系促进公共图书馆服务质量提升,从信息资源调配能力、馆藏资源建设、服务制度保障、服务指南和服务咨询及读者反馈信息等方面进行分析和构建。Public libraries are knowledge-based industries, carrying the important responsibility of disseminating information and knowledge, which is an important place for public access to knowledge and learning in the EFA mechanism. The paper tries to analyzes the existing problems and improvement strategies of the public library service quality, and constructs the public library quality evaluation system to promote the public library service quality promotion measure, from the information resources deployment ability, the collection resources construction, the service system safeguard, the service guide and the service consultation, reader feedback and other aspects of analysis and construction.

关 键 词：公共图书馆 服务质量 评价要素 

分 类 号：G251[文化科学—图书馆学]