16021例患者出院带药集约化服务成效分析  

Effectiveness analysis on centralized care of drug therapy for discharged patient by the sample of 16021 cases

作　　者：裴泽军[1] 黄培[1] 刘海英[1] 邢明[1] 易利华[1] 

机构地区：[1]南京医科大学附属无锡第二医院,无锡市中山路68号214002

出　　处：《中国医院》2017年第3期30-31,共2页Chinese Hospitals

摘　　要：目的:分析评价出院带药集约化服务成效与不足,推动此项创新服务推广与持续改进。方法:选取南京医科大学附属无锡第二医院实施出院带药集约化服务前后案例的数据进行汇总统计,分别对患者出院带药的人均费用、不合格处方率、用药错误干预率、带药漏取率、患者平均等候时间、患者满意度等指标进行对比分析。结果:实施患者带药集约化服务后各项指标都得到大幅改善,人均费用下降45.72%,不合格处方医嘱下降90.59%,用药错误干预率增长4倍,患者出院带药漏取率下降74.49%,患者取药等候时间减少(25±6.34)分钟,患者满意度提升9.81%。结论:患者出院带药集约化服务能显著改善服务质量,提升服务内涵,值得全面推广应用。Objectives： To analyze the effectiveness and problems of centralized care of drug therapy for discharged patient and to promote its continuous innovation. Methods： Data were collected before and after carrying out centralized care of drug therapy for discharged patient. Index such as average cost for each discharged patient, unqualified prescription rate, the intervention rate of drug faults, drug missing rate, average waiting time and patient satisfaction were compared. Results： All the index has got great positive changes after centralized care. The average cost has reduced 45.72%, unqualified prescription rate has decreased 90.59%, the intervention rate of drug faults has increased 4 times, drug missing rate has decreased 74.49%, the waiting time has shortened （25_＋6.34） minutes and the patient satisfaction rate has increased 9.81%. Conclusions： Centralized care of drug therapy for discharged patient can effectively improve drug care quality, promote care and worth extension.

关 键 词：出院带药 集约化 流程再造 

分 类 号：R197.32[医药卫生—卫生事业管理]