医务员工满意度评价体系的构建及其干预模式研究  

Research on the satisfaction evaluation system of staff and its ways of coping

作　　者：唐文佳[1] 陈玮[1] 杨伟国[1] 

机构地区：[1]上海交通大学医学院附属瑞金医院,上海市瑞金二路197号200025

出　　处：《中国医院》2017年第3期32-35,共4页Chinese Hospitals

摘　　要：目的:从高层、中层以及科主任等管理者角度,研究医务员工满意度评价体系构成要素,提高医务员工满意度。方法:采用文献法和德尔菲法进行体系构建;德尔菲法选取28位专家进行2轮问卷调查,以确定医务员工满意度评价体系构成要素。结果:医务员工满意度评价体系涵盖5个维度21项一级指标。结论:医院管理者应关注员工满意度,坚持"以人为本"管理理念;同时建立科学应对方式和干预手段,有效提高员工满意度,增加群体凝聚力。Objectives： To learn influence factors of medical staff satisfaction and improve the degree of satisfaction from the perspective of senior management, middle management and chief physician, Methods： Literature and Delphi method were used in the study. Delphi executed 2 rounds of questionnaire survey among 28 experts, so as to determine the satisfaction evaluation system elements of staff in the hospital. Results： The study indicated that the satisfaction evaluation system includes 21 indicators in five dimensions. Conclusions： The administrator should pay attention to employee satisfaction and adhere to the ＂people-oriented＂ management philosophy; Meanwhile establish a scientific approach and interventions in order to improve the degree of staffs＇ satisfaction and increase group cohesiveness.

关 键 词：三级医院 满意度 德尔菲法 

分 类 号：R47[医药卫生—护理学]