基于服务设计运动健康类可穿戴智能产品用户黏度研究  

The User-Viscosity Study of Sports Health Class Wearable Products Based on Service Design

作　　者：王舒珊[1] WANG Shu-shan(Beijing Institute of Fashion Technology, Beijing 100029, China)

机构地区：[1]北京服装学院,北京100029

出　　处：《艺术与设计（理论版）》2017年第2期97-99,共3页Art and Design

摘　　要：文章提出了基于可穿戴智能产品的发展及现状,通过对服务设计和用户黏度相关基础理论的研究,建立用户黏度研究模型。首先对运动健康类可穿戴智能产品用户需求进行调研,利用Kano模型对用户需求深入分析,进而提出增强用户黏度的设计原则。把服务设计的设计思维及设计方法应用到可穿戴智能产品的生态系统上,将有助于形成可穿戴智能产品的用户黏度。This topic comes from the development of wearable products and the rise of service design. Through the research on the basic theory of service design and user viscosity, I establish user viscosity research model, First, I conduct investigation on user demands of sports health class wearable products. With the deep analysis of user demands, I concluded the Sports health class wearable products user-viscosity enhancement method. The service design thinking, process and methods to be applied to the system of wearable products, it will help form user-viscosity of wearable products.

关 键 词：服务设计 用户黏度 KANO模型 持续使用模型 可穿戴 

分 类 号：TB47[一般工业技术—工业设计]