出院患者回访制度落实情况的调查与分析  

Investigation on Implementation of Follow-Up System for Discharged Patients

作　　者：张玉莲[1] 陈学文[1] 李红文[1] 苏亚妮[1] 姜春蕾[1] 贾立勇 

机构地区：[1]陕西省人民医院

出　　处：《中国卫生质量管理》2017年第2期64-67,共4页Chinese Health Quality Management

摘　　要：目的了解出院患者回访制度落实情况及存在问题，为下一步工作改进提供参考。方法电话调查、问卷调查。结果患者对回访制度高度认可，98.47%表示满意，强化了医护人员的主动服务意识，提升了服务品质。但也存在回访制度落实不全面，医生参与回访不多，未充分利用现代化信息手段进行回访等问题。结论医院应强化意识，完善出院患者回访相关措施；明确回访规范，加强工作评价；强化医生参与意识，提高回访品质等。Objective To investigate the implementation condition and problems of follow-up system for discharged patients, and to provide reference for further improvement.MethodsTelephone survey and questionnaire survey. ResultsA total of 98.47% of the patients were satisfied with the follow-up system, which enhanced the active service consciousness of the medical staff and improved the service quality. However, problems also existed which included incomplete implementation of the follow-up system, limited doctors participating, not full use of modern information means on follow-up. ConclusionHospital should strengthen the awareness, improve the relevant measures of patient’s follow-up; make clear the norms of follow-up, strengthen the work evaluation; strengthen the doctors＇ participation consciousness and improve the quality of follow-up.

关 键 词：出院患者 回访制度 落实 调研 

分 类 号：R471[医药卫生—护理学]