基层卫生服务患者满意度调查  

Survey on Patients' Satisfaction with Primary Health Service

作　　者：邓栩明 伍世骏 林晓欣 刘俊荣[1] 

机构地区：[1]广州医科大学卫生管理学院,广州511436

出　　处：《解放军医院管理杂志》2017年第2期111-114,共4页Hospital Administration Journal of Chinese People's Liberation Army

基　　金：广东省高校人文社科重大攻关项目"和谐社会视域下医患冲突的社会管理机制研究"(2013ZGXM0009)

摘　　要：目的分析广州基层卫生服务机构患者就诊满意度现状,为加强基层政策在广州地区的落实提供参考依据。方法通过随机抽取广州8个社区卫生服务中心,向300名就诊患者派发调查问卷,采用SPSS 19.0数据分析软件进行主成分与因子分析。结果运用因子分析法,筛选出7个主要因子,分别是沟通因子、态度因子、经济因子、候诊时间因子、设备因子、适诊医师因子与可及性因子,模型总体方差贡献率80.272%。结论医患沟通需强化,工作态度需改善,候诊时间要缩短,就诊经济压力大,设备认可度较高,科室划分不全面,空间可及性待提高。Objective To analyze the status quo of patients＇ satisfaction with primary health service and provide a reference for the implementation of the health service policy in Guangzhou. Methods Random sampling method was used to select 8 community health service centers in Guangzhou,where questionnaires were distributed to 300 patients. The principal components and factor analysis were performed with SPSS19. 0 data analysis software. Results With factor analysis,seven main factors were identified,including communication,attitude,economy,waiting time,equipment,suitable doctor and access to service. The overall variance contribution rate of the model is 80. 272%. Conclusion Doctor-patient communication should be strengthened; work attitude should be improved; and waiting time should be shortened. There exist high economic pressure,high equipment acceptance,unreasonable division of departments,and limited access to service.

关 键 词：广州市 基层卫生服务 满意度 因子分析 

分 类 号：R197.32[医药卫生—卫生事业管理]