杭州市拱墅区中医药社区卫生服务满意度调查分析  

Residents' degrees of satisfaction with community-oriented traditional Chinese medicine health services

作　　者：吕星杰 刘新功 金爱军 牛虹懿 周心驰 周洁[1] 朱晨曦[3] 

机构地区：[1]浙江中医药大学人文社科学院,浙江杭州310053 [2]杭州市拱墅区医学会,浙江杭州310022 [3]浙江省卫生信息中心,浙江杭州310006

出　　处：《健康研究》2017年第2期128-131,共4页Health Research

基　　金：浙江省中医药重点研究项目(2016ZZ015);浙江省中医药科研基金项目(2015ZA169)

摘　　要：目的了解杭州市拱墅区中医药社区卫生服务满意度现状和影响因素。方法采用随机抽样方法,确定1000名研究对象,采用自制问卷进行满意度调查。运用单因素分析、多因素分析方法对调查对象的中医药社区卫生服务满意度现状及影响因素进行分析。结果杭州市拱墅区中医药社区卫生服务满意度为83.3%。χ~2检验结果显示,不同生活状况、体育锻炼情况、自身健康满意度、吸烟情况、中医药方法保健情况、中医药治疗次数和自评医疗技术水平的居民的医药社区卫生服务满意度之间差异均有统计学意义(P<0.05)。多因素logistic回归分析结果显示,每天锻炼、不吸烟、总是进行中医药保健、中医药治疗次数大于等于5次、自评医疗技术水平很好、对中医药持正面看法的居民对中医药社区卫生服务满意度较高(均P<0.05)。结论杭州市拱墅区中医药社区卫生服务满意度较高,体育锻炼情况、吸烟情况、中医药方法保健情况、中医药治疗次数、自评医疗技术水平和对中医药的看法是中医药社区卫生服务满意度的重要影响因素。Objective To understand the status quo of residents＇ degrees of satisfaction with community-oriented traditional Chinese medicine（TCM） health services and the influencing factors. Method Firstly,1000 residents from Gongshu district of Hangzhou city were selected as the subjects of study by random sampling and a self-designed questionnaire was used to survey their degrees of satisfaction. Then,single-factor and multi-factor analysis methods were used to survey and analyze the status quo of the residents＇ degrees of satisfaction with the community-oriented TCM health services provided to them and the influencing factors. Findings The subjects＇ degree of satisfaction with community-oriented TCM health services was 83. 3%. The results of variance analysis showed that the residents＇ degrees of satisfaction varied significantly in accordance with the various living conditions,physical exercise situation,health satisfaction,smoking status,methods ofTCM health care,TCM treatment of times and self-reported medical technology levels among the residents（P〈0. 05）. The results of logistic regression model showed that there was higher satisfaction degree on TCM health services among those with daily physical exercise,no smoking habit,regular TCM health care,TCM treatment times greater than or equal to 5 times,good self-reported medical technology level and positive opinion on TCM. Conclusion Gongshu district of Hangzhou successfully achieved high degrees of satisfaction among residents with community-oriented TCM health services. The physical exercise situation,smoking status,methods of TCM health care,TCM treatment of times,self-reported medical technology level and opinion on TCM were the important factors influencing the residents＇ satisfaction with TCM community health services.

关 键 词：中医药 社区卫生服务 满意度 影响因素 

分 类 号：R193.2[医药卫生—卫生事业管理]