品管圈在提高全自动摆药机分包前流程效率中的应用  

Application of Quality Control Circle in Improving the Process Efficiency of Automatic Dispensation Machine before Dispensing

作　　者：蔡卓倩[1] 宋惠珠[1] 杨华[1] 陈佳钢[1] 

机构地区：[1]无锡市人民医院药剂科,江苏无锡214000

出　　处：《中国药房》2017年第13期1801-1804,共4页China Pharmacy

摘　　要：目的:提高全自动摆药机分包前流程效率。方法:成立住院药房品管圈,按照品管圈活动步骤,找出影响全自动摆药机分包前流程效率的关键环节、关键因素,针对要因制定相应对策并实施,再通过对品管圈活动实施前后的分包前流程用时等指标对本次活动进行评价。结果:针对分包前流程用时最长的2个工作环节即"去除药品外包装"和"人工统计制订加药单",通过采取准确设定加药数量及品种、定时盘点摆药机、及时调整摆药机药品目录、加强培训等措施提高了工作效率,全自动摆药机分包前流程用时由活动前的179.8 min缩短至活动后的119.2 min(缩短33.7%),目标达成率为168.5%;且QCC活动成员在品管手法、责任心和团队凝聚力等方面均正向增长(增长率为15%~81%)。结论:品管圈活动提高全自动摆药机分包前流程效率的效果显著。OBJECTIVE：To improve the process efficiency of automatic dispensation machine before dispensing. METHODS：After building quality control circle（QCC）in the hospital inpatient,according to the steps of QCC,the key links and factors that affect process efficiency of automatic dispensation machine before dispensing were found out,corresponding countermeasures were developed based on causes,then it was evaluated by process time and other indexes in dispensing before and after the development of QCC. RESULTS：The 2 links（removing the drug packaging,manually counting and developing add-drug list）with the longest time before dispensing improved work efficiency by setting add-drug quantity and variety truly,timing checking dispensation medi-cine,timely counting dispensation medicine drug list,strengthening training and other methods,process time of automatic dispensa-tion machine before dispensing was shortened from 179.8 min（before）to 119.2 min（after）（shortened by 33.7%）,target achieve-ment rate was 168.5%;and QCC staff showed positive growth in means, responsibility, team cohesion, and other aspects （increase rate were 15%-81%）. CONCLUSIONS：QCC shows obvious effect on improving process efficiency of automatic dispen-sation machine before dispensing.

关 键 词：品管圈 摆药机 分包前流程 效率 

分 类 号：R95[医药卫生—药学]