基于问卷调查探讨药事服务费的实施及互联网药事服务的前景  

Exploration of Pharmaceutical Service Fee Implementation and Online Pharmaceutical Service Prospect Based on a Questionnaire Survey

作　　者：陈设[1] 段晓红[1] 赖潇潇[1] 汪小惠[1] 王颖彦[1] 罗懿妮[1] 吴俊标[1] 林华[1] 

机构地区：[1]广东省中医院药学部临床药学科,广州510120

出　　处：《中国药师》2017年第5期887-889,910,共4页China Pharmacist

基　　金：国家卫生计生委药政司2016年度委托研究课题(编号:药政[2016]38号)

摘　　要：目的:了解民众对药事服务的相关看法,探讨我国药事服务费的实施及互联网药事服务的前景。方法:对来院就诊患者及其亲属进行药事服务费及互联网药事服务相关的问卷调查,问卷回收后对问卷回收情况、被调查者信息及答题情况进行统计。结果:被调查者中63.8%认为收取药事服务费是合理的,大多数人认为该费用主要由政府财政和医保承担,85.5%认为互联网药事服务是必要的,其服务内容包括网上售药、药师咨询、用药教育、中药代煎、药品配送等,尤其认为药师咨询最为必要。结论:门诊患者对药事服务的需求较高,且大多认同网上药事服务,但对其认识不一。设立药事服务费是顺应医药行业发展的必然趋势,相关部门还需进行足够的宣传和引导工作,提高民众对药事服务的认同度及对其费用的接受度;合理利用互联网优势,多元化提供药事服务,提高药学服务水平、促进合理用药。Objective： To investigate the public opinion on pharmaceutical service and explore the implementation of pharmaceutical service fee and the prospect of online pharmaceutical service in our country. Methods： Questionnaires which related to pharmaceutical service fee and online pharmaceutical service were distributed to patients and their relatives or friends, and then recycled. The data including the recycling of questionnaires, information of respondents and answers to the questions were statistically analyzed. Results： TotaUy 63.8% respondents considered pharmaceutical service fee was reasonable and the fee should be borne by the government finance and health care insurance. Totally 85.5% respondents thought launching online pharmaceutical service was necessary, which included online retails of medicine, consultation, medication guidance, decoction of Chinese traditional medicines, medicine delivery and so on, especially pharmacy consultation. Conclusion： Outpatients have high demands of pharmaceutical service and most of them accept online pharmaceutical service with different understandings. Pharmaceutical service fee is an inevitable trend in the development of pharmaceutical industry. More publicity and guidance should be given to improve people＇ s acceptance of pharmaceutical service and relevant cost. Relevant departments should take full advantages of Internet and provide diversified pharmaceutical service.

关 键 词：药事服务 药事服务费 互联网 问卷调查 

分 类 号：R952[医药卫生—药学]