浅谈流程管理在综合办公业务中的实际运用  

A Preliminary Discussion on the Application of Process Management in General Office Work

作　　者：陈晓青[1] Chen Xiaoqing(General Office of SINOPEC Group, Beijing 100728, China)

机构地区：[1]中国石化集团公司办公厅,北京100728

出　　处：《石油化工管理干部学院学报》2017年第2期58-62,共5页Journal of Sinopec Management Institute

摘　　要：业务流程管理的目标是通过建设业务流程体系,优化业务工作,规范管理行为,形成文本化的经验传承机制,促进管理统一、高效、简约。本文以中国石化办公厅流程建设工作为例,介绍了流程管理在综合办公业务中的实际运用。Business process management aims to enhance management integration, efficiency and simplicity through establishing a business process system, optimizing business scope, standardizing administration behavior, and formulating a documented experience inheritance mechanism. The paper takes the business process management undertaking of the General Office of SINOPEC Group as an example in its discussion of the application of process management in general office work.

关 键 词：流程管理 综合办公 管理制度 工作效率 

分 类 号：C931.4[经济管理—管理学]