拓展自助平台应用提升门诊服务效率  

Develop Self-Service Platform Application System to Improve The Efficiency of Outpatient Medical Service

作　　者：张沛[1] 计虹[1] 贾末[1] 孙震[1] 

机构地区：[1]北京大学第三医院信息管理中心,北京100191

出　　处：《中国卫生事业管理》2017年第4期259-260,263,共3页Chinese Health Service Management

基　　金：国家高技术研究发展计划(863计划)"项目数字化医疗医院示范"(编号:2012AA02A611)

摘　　要：在医院面临接待人数节节攀升以及服务效率要求日益提升的形势下,积极拓展门诊自助服务应用已成为支持医院快速发展、保障高压力下系统安全稳定运行、优化服务流程、改善就医体验、提升服务效率的重要手段之一。文章从项目的技术路线、功能划分、建设历程以及部署方案4个方面详细介绍了我院门诊自助服务平台的构建过程,并从多个角度归纳总结项目的应用效果。Facing rising total in hospital and service requirements under the situation of increasing efficiency, expand outpatient self-service applications actively has become one of the important means to support the rapid development of the hospital, ensure the safe and stable operation of high pressure system, optimize service process, improve medical experience, and improve service efficiency. This paper introduces our hospital outpatient service process of the construction of the self-service platform from four aspects, technology route, functional division, construction progress and deployment plan. Additionally, the article summarizes the application effect of the project from muhipleangles.

关 键 词：门诊服务效率 医疗服务模式 自助服务平台 信息技术 医院管理 

分 类 号：R197.324[医药卫生—卫生事业管理]