科技查新工作中查新员与委托人有效沟通机制研究  

Research on Effective Communication Between Novelty Consultant and Client in Sci-Tech Novelty Retrieval

作　　者：张静[1] 

机构地区：[1]华南理工大学图书馆,广东广州510640

出　　处：《情报探索》2017年第5期44-47,共4页Information Research

摘　　要：[目的/意义]探析科技查新工作中查新员与委托人的有效沟通。[方法/过程]分析沟通在科技查新各阶段的必要性,提出几个适用于查新的有效沟通方式;结合实际工作,把委托人归纳为4种类型,并对不同类型委托人采用不同的沟通方式。[结果/结论]查新员要重视与委托人的沟通,通过各种途径提高沟通技能。[Purpose/significance]The paper is to discuss effective communication between novelty consultant and client in sci-tech novelty retrieval. [Method/process]The paper analyzes necessity of communication in the process of sci-tech novelty retrieval,proposes several effective ways of communication, summarizes four types of clients according to practical work, and puts forward different communication strategies for different type clients. [Result/conclusion]Novelty consultants should pay attention to communication with clients and improve communication skills in various ways.

关 键 词：科技查新 沟通 查新员 委托人 

分 类 号：G252.62[文化科学—图书馆学]