知乎话题结构协同构建中的冲突与协作分析  

An Analysis of Conflicts and Colaboration in Social Construction of Zhihu Topic Structure

作　　者：张鹏翼[1] 杨玉宇[1] 

机构地区：[1]北京大学信息管理系,北京100871

出　　处：《图书情报知识》2017年第3期108-117,共10页Documentation,Information & Knowledge

基　　金：OCLC/ALISE图书馆学情报学研究基金项目"Collaborative Sensemaking in Online Knowledge Groups";国家自然科学基金青年项目"知识社区在线协作动态研究:构成;因素与演变"(71603012)的研究成果之一

摘　　要：随着社交问答网站的发展,越来越多的用户开始通过社会化问答平台获取和分享内容。以知乎为例,同一个问题会被贴上不同的标签,标签之间存在着上下位关系,形成一个类似于主题词表的话题结构,标签与标签之间的关系均由用户创造。该话题结构对于知乎站内检索起着重要作用。本文通过分析用户知识构建的特点,对知乎话题结构构建过程中用户之间的冲突进行研究。以话题编辑日志为研究对象,提出了一个基于知识构建的分析框架,抽取了文学、哲学、物理学和社会学四个领域的1,037个话题的10,778条日志进行研究。结果表明,知乎的话题结构存在着用户间知识构建水平低、用户语言交流未能达到探索性讨论的要求、用户交流缺乏提供理性依据的理论家等问题,话题知识构建水平仍需提高,知乎系统也需要进一步改进。本研究有利于了解用户自发构建主题词表过程中的冲突行为特点,进而根据这种行为特点探索出最佳的冲突解决模式。More and more users start to use social question answering （SQA） sites as sources for information seeking and sharing. As an example, zhihu, com allows users to edit topic tags and the relationships among them, resulting a hierarchical taxonomy of topics which is essential to the organization and retrieval of its content. This research aims to analyze the conflicts and collaboration during the social construction of topic structures in Zhihu. com. Using an analysis framework based on knowledge construction, we analyzed 10,778 editing logs of 1,037 topics in four domains including literature, philosophy, physics and sociology. Results show that the knowledge construction process of topic structure in Zhihu. com is unintentional and shallow; users didn＇t involve in higher level of collaboration partially due to the lack of collaborative functions of the system. The results are useful in understanding the conflicts and collaboration among users in constructing the topic taxonomy, and future research will expand the data set to get more generalizable results and to explore the best ways to resolve the conflicts.

关 键 词：知识协作 知识构建冲突 大众分类法 协作角色 语言功能分析 社会化标签 知乎 

分 类 号：G252.0[文化科学—图书馆学]